Refund policy

Returns
You have 30 days from delivery to request a return. Items must be unused, unworn, with tags attached, in original packaging, and accompanied by a receipt or proof of purchase.

To start a return, email shop@hollywoodharley.com. Once approved, we’ll send a return label and instructions — please don’t send items back without requesting a return first.

Return address:
Harley-Davidson® of Glendale
3717 San Fernando Rd
Glendale, CA 91204

Damages & issues
Inspect your order on arrival and contact us right away if anything’s defective, damaged, or incorrect.

Non-returnable items
We can’t accept returns on perishables, custom/personalized orders, personal care items, hazardous materials, sale items, or gift cards.

Exchanges
We exchange defective or damaged items only. For a different size, color, or style, return your item for a refund and place a new order.

EU customers
Orders shipped to the EU may be canceled or returned within 14 days of receipt, no reason required, under the same condition requirements above.

Refunds
Once your return is inspected and approved, you’ll be refunded to your original payment method within 10 business days. If 15+ business days pass with no refund, contact us at shop@hollywoodharley.com.

Gifts
Gift orders receive a gift credit once returned. If the item wasn’t marked as a gift, the refund goes to the original purchaser.

Return shipping
Return shipping costs are your responsibility and non-refundable; they’ll be deducted from any refund. For items over $75, we recommend trackable shipping or insurance.